CYBHI is required by federal and state law to make information intended for the general public accessible to individuals with disabilities.​


California Government Code (GC) Section 11546.7 (Assembly Bill 434) requires the director and chief information officer of each state agency or state entity to certify that the California Health & Human Services Agency/Center for Data Insights and Innovation’s website is compliant with California GC sections 7405 and 11135.


Federal and state laws and guidelines require the CYBHI ensures that it’s web content is accessible. Guidelines and laws include:

CYBHI staff work to ensure that the CYBHI’s web content is maximally accessible to everyone, including persons with disabilities. Excluding exceptions indicated in state and federal law, web pages that CYBHI develops, maintains, procures, or uses must be compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 as indicated below.


Without regard to where or how it is made available1, the type of web content2, or the person or entity creating it3, all publicly available OPA web content must comply with WCAG 2.1 at the AA Level.


CYBHI will consider exceptions if they are permissible under the laws and guidelines5 to which CYBHI must adhere. In most cases, the only exceptions that CYBHI can evaluate are “undue burden” exceptions that are allowed in some cases under federal Section 508. In order to consider an undue burden exception:

  • The exception must be requested in writing and submitted to (entity/entities yet to be determined). The request must comply with part E202.6 of federal Section 508.
  • When an undue burden exception has been approved, the web site’s manager will ensure the following prior to posting the web content that has been approved for the undue burden exception:
  • That the documentation required under part E202.6 has been received and retained.
  • That sufficient alternate means have been provided

Additional Information

As a supplement to the WCAG 2.1 standards, the following are recommended by the CYBHI for background and additional information about web content accessibility:


  1. These standards apply to CYBHI web content however it is distributed, whether by CYBHI, its contractors, or by a partner and to any web content that is posted to any CYBHI website or any contractor website.
  2. These standards apply to all web products. Web products include: web pages, websites, electronic documents (e.g., PDF, MS Word, MS Excel, and MS PowerPoint), multimedia (including live and recorded video and audio), web applications, mobile applications, social media and any other web elements or services.
  3. These standards apply to all CYBHI web content without regard to who created it, whether it was created by CYBHI staff, contractors, or any partner of affiliate working on behalf of CYBHI. Content is considered CYBHI content, if CYBHI provides direction for the creation of the content; CYBHI staff time to develop, approve, or maintain the content, or if non-pass-through state or federal funds distributed by CYBHI are used to create the content.